Frequently Asked Questions
Insurance
We are a cash-pay, out-of-network provider, but some insurance plans may reimburse a portion of physical therapy with a physician’s prescription. If you’d like to submit for reimbursement, we’re happy to provide a bill that includes all the codes your insurance needs. Payment is due at the time of your visit, and you can submit your bills anytime, though we recommend doing so after your first or second appointment. Coverage varies by plan, so please check your out-of-network benefits in advance.
Physical Therapy Treatment if You are a Medicare Beneficiary
If you have a physician’s prescription for medically necessary physical therapy and are seeking treatment for that condition, we are unable to provide care, even if you prefer to be seen by Witmer Mobile Physio. This is because we are not enrolled as a Medicare provider, and our billing system is not set up to submit claims to Medicare.
If you have Medicare, you must first use your Medicare benefits with a Medicare-approved physical therapy provider outside of Witmer Mobile Physio. We are happy to provide referrals if needed.
While we cannot accept payment (including self-pay) for medically necessary physical therapy services for Medicare beneficiaries, some Medicare-eligible clients may still be seen at Witmer Mobile Physio for preventative, general fitness, maintenance, or wellness services. These services are not considered Medicare-covered interventions and may be available even if you have secondary insurance.
In some cases, we may need to review your situation to determine whether services fall under medical treatment or wellness care. If services are determined to be wellness-based and not medically necessary, you will be asked to sign an acknowledgment confirming that you are receiving wellness services only and not physical therapy treatment.
How to Cancel or Reschedule
Contact us via phone or email with your name, session details, and reason (if possible). Await confirmation that your request has been processed.
Cancelation Policy
To maintain the highest quality of care and allow for personalized care, we require at least 48 hours' notice for cancelation or rescheduling of a private sessions. This policy helps our instructors prepare for each client’s specific needs, supporting safe, effective, and individualized experiences.
Cancel or reschedule at least 24 hours in advance through phone or email.
Less than 24 hours’ notice or no-shows will be charged the full session fee or forfeit a class credit.
Emergency situations may be considered on a case-by-case basis, so please contact us as soon as possible if you need to cancel.